Travel Assistance Included with Direct Non-Refundable Bookings
Planning a trip to Lapland should feel exciting, not uncertain. At Nova Galaxy Village, direct non-refundable bookings include Travel Assistance coverage for selected unexpected events, helping you book your stay with greater peace of mind. Whether you are travelling to Rovaniemi for the Northern Lights, Arctic nature or a once-in-a-lifetime winter holiday, this added protection gives extra reassurance when booking directly with us.
Why travel assistance matters
A holiday to Lapland is often planned months in advance. Flights, activities, family schedules and seasonal experiences all come together to create a special journey. Travel Assistance adds an extra layer of reassurance by helping protect eligible direct non-refundable bookings in selected unexpected situations. If your trip is canceled before it begins, you might get refund for unused travel services under specific conditions.
Covered reasons include:
✔️ Serious illness, accident, or death you or close family
✔️ Travel companion unable to travel
✔️ Major damage to your home
✔️ Legal obligations (e.g. court summons)
✔️ Job-related changes like new job, relocation, dismissal
✔️ Certain medical situations
Cancellation must happen before the trip starts and supporting documents are required
Frequently asked questions about travel assistance
Book your stay directly with Nova Galaxt Village
travel to Lapland with peace of mind.
Our team is here to help you plan a memorable Arctic holiday from the moment you make your reservation.